WhyMe Account Deletion

• Open WhyMe and go to Settings.
• Select Account.
• Tap Delete account.
• Review the data that will be deleted and any minimum information that may be retained.
• Verify identity if requested.
• Type DELETE and confirm. After completion, the session ends and the account can no longer be used.

A request may also be initiated here even if the app is no longer installed. The user provides the email associated with the account. WhyMe does not request the password. Where needed, a verification link will be sent to the registered email; the link may expire.

If an account is associated with that email, we will send instructions to confirm the request. Never send your password by email. Users who no longer have access to their email may contact support@derbywife.com; reasonable, proportionate identity verification will be required, and deletion is not guaranteed where account control cannot be established.

• Supabase Auth account; operational email and profile.
• Avatar and visual settings.
• Satellites; whys, reasons, notes, favorites, positions, and energy.
• Reminders.
• Images or memories, if any.
• Preferences and settings; sessions and associated identifiers.
• Data directly linked to the account in Supabase.
• Identifiable RevenueCat customer record, subject to legitimate temporary retention.

We may retain minimum, restricted information separate from an active account where needed to:

• Comply with legal, tax, or accounting obligations.
• Document a purchase, refund, revocation, or dispute.
• Prevent fraud, abuse, or improper duplication of benefits.
• Investigate security incidents.
• Comply with an authority order.
• Defend a claim.
• Document the request and its completion.
• Retained data is not used for advertising or to operate an active account and will be deleted or de-identified when the applicable period ends.

Google Play may retain purchase records under its own policies and obligations. Derby Wife does not control and cannot directly delete those records.

RevenueCat processes purchase history and Premium entitlement status. As part of a confirmed deletion, Derby Wife will request or perform deletion of the identifiable RevenueCat customer record unless temporary retention is required for law, security, fraud prevention, a pending purchase, refund, dispute, or legal defense. Deleting the RevenueCat record does not itself cancel or refund a Google Play purchase, may affect internal reports and entitlement history in RevenueCat, and may require the user to use Restore Purchase after creating another account.

WhyMe Premium is a one-time, non-consumable purchase, not a subscription. Deleting the app or the WhyMe account:

• Is not a refund request.
• Does not automatically generate a refund.
• Does not necessarily erase Google Play transaction history.
• May remove the current entitlement association with the WhyMe account.
• A user who creates another account may attempt to restore Premium using the same Google Play account and the Restore Purchase feature. Restoration depends on Google Play, RevenueCat, purchase validity, and user-association settings.

Verified in-app deletions will normally be processed immediately or within an operational period of up to 72 hours, unless a technical incident, legal obligation, dispute, or fraud signal justifies review.

Web requests will be handled within applicable legal periods. In Mexico, a determination on an ARCO request may take up to twenty business days and, if approved, implementation may take the following fifteen business days; those periods may be extended once where legally allowed. Backups may require a reasonable additional period to be overwritten but will remain protected and unavailable for ordinary use.

If there is a short operational period before irreversible deletion, the user may request cancellation by emailing support@derbywife.com. Once irreversible deletion is complete, the account and content cannot be recovered.

When complete, WhyMe will send or display a confirmation stating the deletion date, categories deleted, any minimum retained categories with reason and period, and a contact channel for questions.

Michel Pierre Suárez Medel / Derby Wife — support@derbywife.com